The Shop & Cruise Online Store website and related services are made available to you in accordance with the following Terms and Conditions, and any other rules and policies posted on our site (collectively, the "T&C"). Please read and understand the following T&C before placing your order.


You must be at least 18 years old in order to shop in this website. We reserve the right to only accept orders from those who are at least 18 years old or older.


We may modify the T&C from time to time, thus, we advise that you check the T&C before placing any order. Any changes to the T&C that are made after you have placed your order will not affect that order, unless we are required to make such change(s) by law.


1. General Information

1.1.   For queries and/or concerns relating to your order or this website, you may address these to onlinestore@starcruises.com and we will be more than willing to help you.

1.2.   The Shop & Cruise Online Store may be used by: (a) Star Genting Rewards members, who can redeem and/or purchase product/s and/or services online by using their Star Points. Star Points redeemed by members shall be deducted from their available membership points upon successful placement of order(s) subject to SGR T&C; and (b) Non-members or the general public by purchasing products using a valid credit card.


2. Product Description

2.1.   We are exerting our best efforts to make the product descriptions, prices and product points as precise as possible. However, we do not warrant that product descriptions or other contents are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition within two (2) days.

3. Orders

3.1.   Customers can pre-order in Shop&Cruise at least 3 to 5 days before sailing date. 

3. 2   All orders are subject to acceptance and availability. Occasionally, however, we may be delayed in or unable to deliver selected merchandise due to production problems from our suppliers or quality check issues identified when we receive such merchandise. In these instances, we will notify you by email of such delay and, if applicable, refund any advance payment made and/or credit adjustment for any points deducted, within thirty (30) days of being advised that the merchandise is unavailable.

3.3.   Once your order has been placed, you will be notified through email acknowledging that we have received your order request. Your order shall be processed within two (2) working days upon order confirmation.

3.4.   The contract between us shall be created when we confirm, through an acknowledgement email, our acceptance of your request to purchase our product/s.

3.5.   The contract shall bind us only to those products which are indicated in the acknowledgement email. We are not obliged to provide any other product which are not part of your order and which have not been confirmed and accepted.

3.6.   Product(s) ordered shall be claimed at the designated pickup location indicated on each product page. It is the responbility of the customer to note of the pickup location of a specific product. Products may be claimed within ninety (90) days from time of purchase. Any product unclaimed within the said period shall be disposed accordingly. No refunds shall be made.

3.7.   When claiming the product/s, kindly present a valid purchase receipt and a valid identification card to the store personnel at the designated pick-up location.

4.  Pricing and Points

4.1.   Prices shown are inclusive of all taxes and other charges. All prices remain valid as advertised. However, prices may change from time to time and such change shall be applicable to the orders placed thereafter. Hence, there shall be no direct effect to the orders made prior to the changes and of which we have already sent you an acknowledgement email.

4.2.   The price of a product displayed in the website at the time the order was placed and accepted will be honoured, except in cases of clear error. In such cases when products are priced incorrectly or points incorrectly tagged and you have already placed your order with us, we shall notify you regarding the appropriate changes. We have no obligation to provide you with the products that were incorrectly priced, unless you subsequently agree to the correct price. In the event that you wish to cancel the transaction and your credit card has already been charged for the purchase or membership points deducted, we will issue a credit to your account in the amount of the charge or points, whichever is applicable.


5.  Payment

5.1.   Payment may be made via points redemption or via visa or mastercard credit cards. Payment will be debited and cleared from your account when we confirm your order.

5.2.   You confirm that the membership card and/or credit card used are yours or that you have been specifically authorized by the owner of the card to use it. Credit cards are subject to validation checks and authorization by the card issuer. If the card issuer refuses to authorize payment to the Shop & CruiseOnline Store, we will not be liable for any delay or non-delivery.

5.3.   We will take all reasonable care, insofar as it is in our power to do so, to keep the details of your order and payment secure. But in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.


6.  Cancellation and Exchange Policy

6.1.   Unless covered by Clauses 2.1, 3.1 and 4.2, all orders received will be processed immediately and are not subject to cancellation.

6.2.   Upon pickup, we strongly encourage you to inspect your purchased items to your satisfaction. Claimed merchandise can no longer be returned or exchanged.

6.3     Any cancellation request is subject for approval and it is advised to show supporting documents (if any).

6.4     Should the customer would like to cancel his/her order, a 15% cancellation fee will be imposed when the customer cancels his/her order one week before the sailing date. In the event however, that the cancellation be made 3 days before or on the date of sailing, cancellation will not be allowed, and the amount paid will not be refunded.


7.  Third Party Links

7.1.   We encourage you to use your discretion while browsing the internet. Our site contains links to external sites. Although we check such links from time to time, we have no control over these sites nor do we have any responsibility for them. We cannot therefore be responsible for any content that some people may find offensive or inappropriate or which is inaccurate, misleading or in any other way unlawful. For the same reason, we cannot be responsible for the information, materials, products or services on or available from external sites or any third parties you access through the site, nor for any damage, loss or offence caused, or alleged to be caused, by or in connection with the use of or reliance on any information, materials, content, advertising, products or services available from such external sites or third parties. Any dealings between you and any third party accessed on or via the site, including payment for and delivery of information, materials, products, services and any other terms, conditions, warranties or representations, associated with such dealings, are solely between you and the relevant third party. You agree not to hold us liable for any loss or damage of any kind incurred as the result of such dealings.


8.  Limitations of Liability

8.1.   While we will endeavor to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer.

8.2.   We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the website for: (a) any indirect, special, consequential, or economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or (b) any loss of goodwill or reputation; or (c) any special or indirect losses, suffered or incurred by that party arising out of or in connection with the use of this website; or (d) third party or manufacturer’s defects.

8.3.   In the event of any liability by us arising from this website or the services provided hereunder, for all damages, losses, and causes of action (whether in contract, tort (including negligence), indemnity, or otherwise), our liability shall be limited to proven direct damages not to exceed the purchase price of the product you purchased.


9.  Force Majeure

9.1.   We are not accountable or responsible for any failure to perform, or delay in the performance of any of our obligations if caused by events outside our reasonable control. A force majeure event includes any act, event, omission or accident beyond our reasonable control and includes (as well as others) such things as: terrorist attack, fire, flood or natural disaster, epidemics, impossibility of the use of means of public or private transport, or public or private telecommunications networks or the threat of any of these things.

9.2.   In such cases, the performance of our obligations shall be deemed suspended for the period that the force majeure event exists. Thus, we will have an extension of time for us to fulfil our obligations for the duration of that period. We will use our reasonable efforts to bring the force majeure event to an end or to look for a solution by which our obligations under the contract may be performed despite the force majeure event.


10. Intellectual Property Rights

10.1. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors. You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


11. Indemnity

11.1. You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the T&C by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.


12. Severance

12.1. If any part of the T&C shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the T&C and shall not affect the validity and enforceability of any of the remaining provisions of the T&C.


13. Waiver

13.1. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


14. Survival

14.1. Each provision of the T&C shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.


15. Entire Agreement

15.1. These T&C govern our relationship with you. Your statutory rights are not affected by these T&C.


16. Law

16.1. The T&C, together will all our policies and procedures, shall be governed by and construed in accordance with the laws of Hong Kong and you irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong in relation to any action arising out of or in connection with the use of onlinestore@starcruises.com.  

Thank you for visiting our website and enjoy your shopping!